If You Take Matters Into Your Own Hands - Use Plenty of Sanitizer

Everyday Business Role Playing --- Ahhhh, agony? Or a thrill?

I took a two day course, and I am not sure what it was about, but I am pretty sure it was about improving role playing skills. I realized I need quite a bit of practice.


Excerpt from today --- Role Play #34, "How to Pretend You Are Handling an Irate Customer":
Instructor: Hubert, why don't you pretend you own a Widget company, and receive a call from an irate customer because his widget arrived in pieces.
Hubert: How else should a "widget" arrive?
Instructor: Assembled
Hubert: Battery included?
Instructor: Widgets don't need batteries...(sigh)...and Paul, you please pretend you are the customer.
Paul: Ring, ring, ring, ring
Hubert: Why are you saying that? I thought you were mad?
Paul: I am pretending the phone is ringing, so answer it.
Hubert: But I thought you were supposed to be the angry customer, not a phone. Can't someone else be the phone?
Instructor: Please just continue.
Hubert: Ok. Thank you for calling my Widget Company, how may I help you?
Paul: Sir, I am calling to complain because the widget I ordered last week arrived in pieces.
Hubert: Oh my, that's terrible! When did you order it?
Paul: I just said that. Last week.
Hubert: Were the batteries included?
Paul: It doesn't need batteries.
Hubert: Well, sir, I assure you I would never sell a widget that doesn't need batteries. That is just stupid.
Paul: But you did, and it is in pieces.
Hubert: Hmmmm...let me see. Now, when did you order it?
Instructor: Ok, that's good enough Hubert.